UI/UX Design - Mental Health crisis Support
Project 2 - human factors design
Assignment
Design an app for use in the Health Care space. Conduct user research to identify needs and insights. Utilize interviews and user interactions for prototype feedback.
Approach
After speaking to EMTs, PhD students, graduated Stanford affiliates, former RAs, and other individuals who helped loved ones in mental health crisis, we realized: even trained support people have trouble making decisions around a friends’ mental health.
Perspective
Friends and family of individuals facing mental health crises need a way to decide how and when to reach out to professional help.
Insights
Individuals in crisis often reach out to friends and family before turning to professionals.
Individuals’ preferences for support are inaccessible when incapacitated due to a crisis.
Supporters have a lot of trouble deciding when to go get help, and don’t know to whom to turn.
walkthrough - selfhelp
User Feedback
“I often feel like I don’t know what to do or I’m not doing the right thing in situations like this. But it feels like you can trust this to help guide you.”
walkthrough - help a friend
User Feedback
“I like that it’s easy to use while you’re on the phone with a friend. Like, you can just put it on speaker and scroll through the questions.”